Tell A Friend
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Keep spreading the word by using Flycell's 'Tell A friend' service everyday. Tell your friends, family or even your enemies when you discover those perfect ringtones, wallpapers and games!
Thank you for using 'Tell A Friend'.
 Downloading > How do I download something from the Web site? > How do I download something using my phone? > I didn't get a text message with the download link. > The download worked, but I can't find it on my phone. > Is there a charge to download from Flycell? > Will my downloads expire? Compatibility > Which carriers does Flycell support? > Does my phone need to support wireless Internet? > What products will work on my phone? > My phone model isn't on your list. > I don't know my phone model name or number. Products & Services > I forgot my password. > Where can I see which package(s) I'm subscribed to? > Can I request something? > Can I transfer my Flycell downloads to another wireless device? > Can I buy a subscription for someone else? Billing > How do I cancel a subscription? > Do I need a credit card to use Flycell? > When am I billed? > Am I charged for text messages? > What if I didn't use all of my monthly download credits? Answers: How do I download something from the Web site? When you find something you want to download, click the blue GET IT button. (If you're not logged in you'll be prompted to enter your phone number and password.) Next, click the SEND IT NOW button and we'll text your phone with a download link. to top How do I download something using my phone? Open the Internet browser on your phone and enter go.flycell.com. There you'll find the same selection as our Web site, including ringtone and wallpaper previews. Use the text-based navigation to browse, then download when you find something you like. to top I didn't get a text message with the download link. First, make sure your phone has wireless Internet and text messaging enabled. A phone receives a text message like a voice call, but products like ringtones and wallpaper are transmitted via wireless Internet. The two most likely possibilities you didn't receive a text message from us containing the download link are:
You may have entered your phone number incorrectly on the product page. to top The download worked, but I can't find it on my phone. Your phone may not have enough memory to save a download. Deleting unused content, like ringtones and wallpaper, will free up memory. Also, on some phones you have to confirm saving a download in order to keep it. If you're unsure how your phone works in this regard, contact your carrier for technical support. Finally, check all possible areas where your phone might save downloads. Such locations vary according to carrier and phone model. If you're unsure how your phone works in this regard, contact your carrier for technical support. to top Is there a charge to download from Flycell? Flycell charges only for the price of its products. However, your carrier may charge you for receiving text messages and data transfers. Contact your wireless carrier for details about your plan. to top Will my downloads expire? No. One of the benefits of buying content for your cell phone at Flycell is everything you download is yours to keep as long as you want. Some carriers who sell their own content put "expiration dates" on items like ringtones and wallpaper, and after a set number of weeks or months it's automatically deleted from your phone. to top Which carriers does Flycell support? Currently we support AT&T, T-Mobile, Nextel, Verizon Wireless, Sprint, Alltel, Boost, and Cellular One. However, not all carriers (and not all phones) support all content. Go to Check My Phone to see which products your combination of carrier and phone model supports. to top Does my phone need to support wireless Internet? Yes, in fact, on most phones wireless Internet is usually enabled by default. to top What products will work on my phone? Go to Check My Phone to find out. (Also, Flycell will let you know if you try to buy an incompatible product.) to top My phone model isn't on your list. Visit Customer Support and we'll add it ASAP. (You'll need to tell us your carrier, too.) to top I don't know my phone model name or number. If you know the brand, e.g. Motorola, Nokia, and your carrier, go to Check My Phone and enter that info. Also, a model number appears under the phone's battery - remove your battery case to find it. to top I forgot my password. Go to the Login page and click the Forgot Your Password? link. Enter your cell phone number and we'll text you a new password immediately. Use that password to log in. to top Where can I see which package(s) I'm subscribed to? Click the Login link in the upper right-hand corner of the site, then enter your cell phone number and site password. After logging in you'll see your Account Summary, with a list of all your active subscriptions. to top Can I request something? Yes! In fact, a few of our best-selling products were once customer requests. Go to our Support page and let us know what you'd like to see. to top Can I transfer my Flycell downloads to another wireless device? Currently it is not possible to do so. to top Can I buy a subscription for someone else? Not at the moment. Gift subscriptions will become available in the future. to top How do I cancel a subscription? You may cancel a subscription using your phone. Go to our Unsubscribe page for a list of the text commands to use to cancel your subscription. to top Do I need a credit card to use Flycell? No. For your convenience, Flycell purchases are charged to your wireless bill, and will appear separately from your carrier's charges. to top When am I billed? New subscriptions are billed immediately upon activation, then every 30 days after. to top Am I charged for text messages? No, Flycell does not charge for text messages. However, your carrier might. Please contact your wireless carrier for details about your plan. to top What if I didn't use all of my monthly download credits? Download credits are good only for the current month. Unused credits do not rollover. to top |
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